Interactive Kiosks in the Travel Industry

In a fast-paced world, many people require travel breaks to embrace new sights, taste new food, and enjoy new experiences. Traditionally, reaching travel destinations required many inconvenient hours of wayfinding. In many cases, travelling might even have been considered a challenge. Yet digital interactive kiosks are some of the advanced technological developments that reduce the complexities of travelling to new places.

Travel and tourism kiosks, Canada, can solve several customer queries and issues. Not only can they facilitate wayfinding, but they also enhance the travel experience, elevating it to a new level of convenience. From finding the nearest hotels and exotic public places to locating authentic restaurants, interactive kiosks are the leading technologies that pair perfectly with the travel industry. In this article, we looked at how interactive kiosks lend themselves well to travel.

What Are Travel and Tourism Kiosks, Canada?

Travel and tourism kiosks, Canada, are technologies that enable customers to select their travel-related preferences on a touch screen. This advanced technology displays various options, such as hotel check-in details and vehicle rental options.

It also assists businesses in advertising and marketing, ensuring they can display crucial information about their company, while self-payment kiosks facilitate payments for your customers. Therefore, travel and tourism kiosks, Canada, are ideal for customers and businesses alike.

4 Excellent Benefits of Travel and Tourism Kiosks, Canada

Travel and tourism kiosks offer plenty of excellent benefits, which apply to renting vehicles and checking in to hotels. Here, we explore the top four benefits of travel information kiosk technology that can enhance your customers' travel experience and your business.

Outdoor Kiosks Make It Convenient to Rent a Vehicle

After reaching a destination from international airports and passing through security with boarding passes, your customers might initially be concerned about how they can rent a vehicle to drive the streets and explore the new location.

Most tourists and travellers prefer driving independently to get enough privacy compared with public transport and drive at their own pace. Renting a car to facilitate sightseeing is easy with touch screen kiosks. Customers can:

  1. Check in to the rental service
  2. Choose a vehicle they prefer
  3. Pay for their car in a few minutes

An outdoor kiosk will save customers and businesses plenty of time, so your client can drive away with just a few effortless selection processes on the screen.

Indoor Kiosks Make Hotel Check-in Processes Efficient

After travelling for long hours in a rented car, your customer may want to check in to your hotel. The check-in process can take time, especially if there are several travellers checking in at the same time. However, this process is also effortless with an indoor kiosk.

In a similar process to the car renting system, tourists can use self-check-in kiosks to:

  • Complete the check-in
  • Pay for their room
  • Retrieve their room key card

They can complete these processes with just a few taps on the interactive kiosk screens.

This process has benefits for hotel staff too. In this case, there is no need to attend every traveller to complete the check-in process. In real case examples, your reception staff might not be required during the busiest hours of the day when it becomes hectic for the hotel staff to attend to everyone in person. A hotel kiosk can save significant time for your staff, acting as a check-in management system.

A self-service check-in kiosk, therefore, improves customer service, the customer experience and efficiency. They efficiently reduce customer check-in waiting times and human error for receptionist staff. Hotel staff who must complete check-in and check-out processes can handle other jobs, answer questions, and provide assistance if required.

Interactive Kiosks Make Wayfinding Simpler than Ever Before

Your customers will be eager to travel to exotic public spaces and enjoy the new locations by making travel plans. This is where an wayfinding kiosk can also help, providing smart city navigation.

Multimedia kiosks have enabled users to find places near and far, facilitating navigation processes if your customers get lost. From providing detailed information about public spaces to travel distances from their current location to the destination, interactive kiosks can make wayfinding simpler than ever before.

But there are other advantages too. Digital kiosks display your business's opening and closing times, meaning your customers will always know when to visit your company. If we look at a real case example, a food industry kiosk allows users to enter and make an order at convenient times.

Interactive digital signage offers these advantages via specific features. Those features include:

  • Different information categories
  • Interactive information
  • Map-calling integrations

They also include calling features and print-on-demand capabilities to help customers navigate their destinations efficiently.

This advanced technology can even ask customers questions and receive responses to help them select exciting day trips and events based on their preferences and display them on screen. These benefits encourage them to explore their surroundings.

Indoor Kiosks Facilitate Easy Feedback from Tourists

As soon as your business implements interactive kiosks, you will find that tourists will experience no trouble when providing feedback. In just a few seconds, customers can log the specific problems they encountered with your service or endorse the positive aspects of your business by making selections on your indoor kiosk. They are similar to platforms with which tourists can respond to surveys and leave feedback before they depart.

Customer feedback is crucial because it ensures tourists receive the advantages they seek and your business satisfies customers. For example, hotels and restaurants can readily improve their services through customer feedback and suggestions to provide a unique and special travel experience in the future.

There are no limitations on indoor kiosks, so it's well worth implementing a visitor survey kiosk to make improvements and ensure visitors have an excellent experience.

What is the Future of Interactive Kiosks in the Travel Industry?

The travel industry is booming after incorporating interactive kiosks, and the interactive kiosk market has surpassed $27 million. It has proved to be quite advantageous not only for travellers but also for the employees that work in the travel industry.

The travel and tourism industry continues to grow and flourish as people worldwide continue to make vacationing their priority. However, the industry and the influx of travellers continue to increase along with the demand for assistance information and other services during their stay.

A recent survey says that, after incorporating such smart multimedia devices into the travel sector, it has become even more profitable, proving that interactive kiosks and self-service solutions are essential for this industry.

Choose Smartek Systems for your Indoor and Outdoor Kiosk Solutions

If it is your goal to maximize efficiency, serve customers efficiently, and maximize sales, check our indoor and outdoor kiosks at Smartek Systems. Our advanced technology works in tandem with the travel industry and will enhance your business and your customers' experiences. Explore our technology and choose high-quality solutions for your business.

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